Before any training in hotels, resorts, cruises or host institutions, is essential to identify what needs to ensure it meets the requirements Company. Such analysis is often considered a Training Needs Analysis (TNA).

Good training of consultants and trainers hospitality recommend a needs analysis (TNA) prior to conducting training. This is an important first step. The training requires an investment of time, money and resources. An investment to meet the real needs and make a significant difference to business success can lead to a fuller and resources can affect the success of the training program. As with any investment, returns are expected from training as a performance enhancement that can lead to achieving business goals.

So how do we conducting a Training Needs Analysis (TNA)? Why Where to start? What are the needs? How can we plan? How come? What's the difference?

Using a Step Approach step, we can answer all these questions. Here are 4 step guide on how to conduct a Training Needs Analysis (TNA):

Step 1: understand the current situation

Make * – an internal evaluation of the current situation. This involves gathering information on how society It is currently operational and can be gleaned from a variety of methods:

* Comments from customers (Customer Comments Maps / satisfaction surveys Customer)

* Mystery Shopper Results

* Demand for logs

* Exit interviews

* Surveys work climate

* Employee Assessment Reports

* Operations Evaluation

* Incident Reporting

* Comments on the workplace

* Standard Brand Audits

* Aptitude Test

* One to one discussions

* Newsgroups

Step 2: Determine the desired results

Then identify what the desired outcome may be. This is what you want to see the future and can be determined by an examination:

* Company Vision and Mission
* Company Strategies and Objectives
Business & Marketing Plan translated into operational objectives
* Needs customer / client
* Career Development Needs
* The changes expected as new services, policies, procedures

Step 3: Analyze the gap

Once the information collected about the current situation and future, a gap analysis is conducted. This is basically the difference between the results of steps 1 and 2 May and is defined as:

Expected results – current yield = training need.

It should be noted that not all performance problems can be solved by training. It is important to distinguish as a bad solution could lead to false results. Training can help if there lack sufficient knowledge, skills or attitudes. Although the knowledge and skills are easier to identify and correct the attitude can be improved over time through a learning process, monitoring and consequences. Ultimately, look for correlations and consistencies. Sieve through the information and not in their forest of "trees".

Step 4: Enter PLAN

With the budgets available for training it is important that it should be a priority. Training must meet the legal requirements due to external regulations, such as health, hygiene and security, go straight to the top of the list. This is not negotiable and may assign licenses. Then, consider what is immediately needed to fix things, for example, gaps in service delivery and standards changes in policies and procedures, introduction of new services, etc. Then list all regular training programs offered, as good employers do, such as counseling, training and other programs smooth development of the surveillance. Finally, include all development activities offering employees opportunities for career and company growth.

All training needs may be documented in a plan "training" according to priorities. The training plan must specify for every need:

* What is to be achieved (target)
* Why is it important (business impact if not done)
* Who needs training (Identify the individuals or groups)?
* When necessary (in training time can lead to more effective results)
* Where is (internally or externally)
* How will be evaluated (the desired changes back to work)

Allocate budgets according to priorities and a plan eventually present in a format it is easy for everyone involved to understand. Communicate and then work the plan.

This is a complete and detailed process. Consequently, an increasing number host societies seems to delegate the task of training needs (TNA), training and training in hotel management consultants themselves, which saves time, money and resources.

References: www.mb-hospitality.org/HospitalityTraining.html " title = "https: / / Www.mb-hospitality.org/HospitalityTraining.html "target =" _blank "> =" Target _blank "href =" https: / / <a%20href=" http:> https: / / Www.mb-hospitality.org/HospitalityTraining.html "target www.mb =" _blank "> – / hospitality.org HospitalityTraining.html"> https: / / www.mb-hospitality.org/HospitalityTraining.html